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ServiceDesk Plus – MSP will fetch emails at regular intervals from your e-mail address and automatically convert them into tickets for the corresponding account.

Once a requester sends a mail, it will be received at the mail server.

This is the address to which the requesters from an account will send their e-mail requests.

When creating accounts, for each account, enter the mail alias that you created for that account as the ‘support e-mail address’.

Eg: as an alias for Account1 which maps to “ ”. ManageEngine is cheap to get in, and does an OK job. 3 reviewers had the following to say about ManageEngine ServiceDesk Plus MSPs features: Joined Apr 2018.

For each account, create a mail alias in the mail server which maps to the email address “ ”. ManageEngine ServiceDesk Plus MSP Feature Reviews.

Select the protocol through which you prefer to fetch the messages say, POP or IMAP. Specify the email address as “ ” and the username as “ServiceDesk”.

Configure the settings in ServiceDesk Plus – MSP software using Admin -> Mail Server Settings -> Incoming.

Create an email account, say “ServiceDesk” in your mail server.